OOXFLOWOnlinePOS.app
OnlinePOS.app

Delete your OOXFLOW account

Last updated: September 2026

You can delete your account yourself from the app or from a desktop browser, or ask us to do it by email if you can no longer sign in. This page explains each route, what is removed and what we are required to keep. You do not need the app installed to use it.

Account owners

If the account is yours, you can delete it in either of two places. Both send a 6-digit code to the email address on the account and ask for your password. Once confirmed the account is locked and the deletion is scheduled 15 days out — you can cancel it any time before then.

In the app

  1. Profile
  2. Account removal
  3. Delete My Account
  4. Enter the 6-digit code emailed to you and your password

On the desktop

  1. App Settings
  2. Danger zone
  3. Delete My Account
  4. Enter the 6-digit code emailed to you and your password
Your account is locked at once and permanently deleted after 15 days. During those 15 days you can cancel — sign in, or use the link in the email we send you — and everything is exactly as you left it. Export anything you want to keep before you confirm. After deletion one encrypted recovery copy is kept for 30 days so our support team can restore an account deleted by mistake or without your consent; it then expires automatically.

Team members (sub-users)

If you sign in with a login that your account owner created for you, that login belongs to their account and only they can remove it. Ask the owner to delete your user, or in the app open Profile → Account removal → Request removal — that opens a support ticket to the owner asking them to remove your login.

What is deleted and what is kept

Deleted with the account

  • Your login and password
  • Your personal details — name, email address and phone number
  • Your settings and preferences
  • Credentials for connected sales channels (marketplace API keys and tokens)
  • For account owners: the business data in the account — products, customers, sales, purchases and reports

Kept for legal and accounting reasons

  • Invoices we have issued to you and the related tax records, for the period the law requires us to keep them

Request deletion by email

If you cannot sign in, email us from the address on the account using the subject line below. We confirm it is really you by replying with a code and asking you to send it back; nothing is deleted until that code comes back from the same address.

To
[email protected] or[email protected]Both addresses reach the same support team — use either one and send your request once.
Subject
Delete my account
Email a deletion request

Typical turnaround: within 7 days.

Related policies

How we handle your data, and the retention periods that apply, are set out in full in our Privacy Policy and Terms of Service.