Chat in your online store
Let shoppers open chat in your store colours. Turn on website chat separately from AI replies. Choose how customers start a conversation.
OnlinePOS.app[email protected][email protected]Both addresses reach the same support team — email either one.
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OnlinePOS.app
AI tools and online chat
Write product text.
Write product text.
Help shoppers find answers.
Draft product text and answer store questions. Let your team take over when needed. Choose what AI can do and check drafts before using them.
Made in South Africa. Built for the world.
STOCK IN ONE PLACE6 stores connected
OOXFLOWSHOP STOCK
48available
Stock is up to date
Shopify
Available48
Up to date
Amazon
Available48
Up to date
Online POS
Available48
Up to date
tTakealot
Available48
Up to date
Online Store
Available48
Up to date
wooWooCommerce
Available48
Up to date
A paid sale at your tillStock updates use your chosen locations and pack sizes.
CONNECTED
Sample animation
Product details
- Name
- Wireless earbuds
- Colour
- Black
- Includes
- Charging case
Draft description Example
Check it, then use itIs a charging case included?
Yes, it comes with a charging case.
Online chat and AI customer support
A helpful first answer.
A helpful first answer.
A clear path to your team.
Let customers ask about your store and products. Choose when AI replies and when a person takes over.
Answers about your store
AI can use available product details, stock, opening hours, policies and delivery information. Add your own guidance to help it answer common customer questions.
Help with order questions
Customers can ask about orders they are allowed to see. The app checks their account, or their order reference and matching email. Other customers cannot see those details.
Let a person take over
Flag complaints, checkout problems, bulk-order questions, quote requests and call-back requests for your team. Keep the chat for follow-up and alert the owner when needed.
Choose when AI replies
AI starts in draft-only mode: staff check the reply before sending it. Turn AI off or enable automatic replies where supported. Website chat and email can have different settings.
Customer messages in one place
Bring connected website chat, email, in-app messages, WhatsApp, Messenger and Instagram into the support desk. Outside messaging services need a connection and follow their own provider rules.
AI product title and description creator
Start with product details.
Start with product details.
Check the draft before using it.
Draft titles, descriptions and search text in the product form. Compare, edit and apply the text. Save when ready.
Draft a product title
Use AI Suggest when adding or editing one POS product. POS means point of sale. Start with the product details you entered and ask for a clearer title.
Draft a product description
Create a draft from your product details. Check every specification, claim and sentence before using it. The draft still needs your review.
Write text for search engines
SEO means helping search engines understand a page. Draft the product SEO title and meta description, the short text that can appear in search results. Keep the text useful to shoppers.
Compare old and new text
See drafts beside the current text. Edit the words. Ask for a new version of one field or all fields if you want another choice.
Apply, then save
Apply one field or all fields to the product form. Apply does not save the product. Check the form, then save when ready.
One product at a time
The POS writer works on the product open in Add or Edit. It writes in South African English. It does not write the whole product list at once or send text automatically to every selling account.
AI for the support desk
Give your team
Give your team
a useful first draft.
Keep chats, reply tools and follow-up in one place.
Get a first reply draft
Ask AI for a draft in the reply box. Read it, change it and send it when ready. Saved replies, notes and attachments stay in the same place.
Rewrite your answer
Improve a reply you wrote. Choose Professional, Friendly or Short & clear wording. Keep the facts and pick the version that suits the customer.
Keep business actions with your team
The shopper assistant gives information and can pass a chat to staff. It cannot refund money, cancel orders or change stock. Your team uses the app to do those jobs.
More writing and help tools
Get help with listings,
Get help with listings,
store pages and daily work.
Use the right tool for Amazon listings, store pages or questions about the app.
Write Amazon listing text
Use the separate Amazon tool for one listing, identified by its SKU. Draft a title, bullet points, description and search terms. Compare, edit and check the draft before sending supported changes. Keep the change history.
Improve store pages
Use supported store-page AI tools to improve text and draft policies. Check the words against how your business works and the laws that apply before publishing.
Help staff use the app
The in-app help assistant answers questions from the help documents. If you need a person, open a support ticket with the chat attached. This helper does not read private sales or account records.
Connected to your daily work
Product text and customer help
Product text and customer help
in one place.
See the products, store pages and selling tools that work with AI.
AI tools and chat questions
Know what happens
Know what happens
before you enable it.
Can I offer chat without automatic AI replies?
Yes. Website chat and AI mode have separate controls. Turn on chat while keeping AI off or asking it to draft replies only.
Is shopper chat the same as staff help?
No. The shopper assistant uses available store details to help customers. The in-app help assistant uses help documents to show staff how to use the app.
Does the product writer save or publish automatically?
No. Compare and edit the draft, apply the fields you want, then save the product. Saving a POS product does not automatically update text on every outside marketplace.
Can AI write every product description at once?
No. POS AI Suggest works on one product in Add or Edit. It does not include bulk text generation or a language picker.
Can the assistant refund an order or change stock?
No. It can answer supported questions and flag chats for a person. Staff must take those business actions in the app.
Does AI guarantee a higher Google ranking?
No. AI helps draft product and SEO text. Accurate product details, your review and the published website still matter. Search rankings are not guaranteed.
What do I need to use AI?
AI must be set up and your account must have permission to use it. Usage limits and plan rules apply. Check these during setup. Choose where AI can send automatic replies.
Build a more helpful store
Clear product text.
Clear product text.
Helpful customer answers.
Tell us where you sell and how you help customers. We can help you choose your setup.